Service Delivery and Operations Customer Experience Survey
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| Sponsor | Department of Internal Affairs |
| Speciality | Other |
| Provider | Research New Zealand |
| Contract Value | - |
| Administration Date | 2016/17 |
| Frequency | Annual |
| Next Administration | 2017/18 |
| Primary Method | Telephone |
| Primary Sample | DIA customers |
| Response Rate | - |
| Sample Size | 2,500 |
| Secondary Sample | - |
| Response Rate | - |
| Sample Size | - |
| Sample Frame | Recent customers asked to participate |
| Participation | Voluntary |
| Monetary Incentive | None |
| Geographical Region | Not specified |
| Average Survey length | Not specified |
Service Delivery and Operations (SDO) within the Department of Internal Affairs provides a variety of services to the public including passports, community development advice, and grants, birth, death and marriage registrations. Additional services include citizenship, charities registration, and identity verification services. The Service Delivery and Operations Customer Experience Survey aims to show how the public rates the services which are provided, how they interact with SDO, and what can be done to improve overall services. The 2012/13 survey is the first in an annual series of surveys to monitor public satisfaction over time, and responses to changes in service delivery.
For a copy of the latest Report, please click here.